CUSTOMER SURVEY

TELL US HOW WE'RE DOING

Here at Hanover® Architectural Products, we pride ourselves on the relationships we build throughout our ordering process. We do our best to accommodate each and every need that you, the client, present us with. From our sampling and quoting processes to the order and delivery, we welcome feedback on every step along the way as we're constantly looking for opportunities to grow as a team.

If you've had a notable experience with us, feel free to fill out our short survey below to help up keep on doing what we're doing.

CUSTOMER SURVEY:

Please help us to improve our product and service by completing this short survey. We value you as a customer and would appreciate your honest feedback as we continue to grow.

TELL US ABOUT YOURSELF:

First Name *

Last Name *

Email Address: *

Role: *

Company Name: *

Project Name: *

TELL US ABOUT OUR SERVICE:

Point of Contact: *Who was your point-of-contact(s) within the Hanover® Team? If unsure, what region of the United States was your project located in?

How much do you agree with the statements below?

The Hanover® team was helpful and courteous, promptly responding to my inquiries. *Strongly DisagreeDisagreeNeither Agree Nor DisagreeAgreeStrongly Agree

My expectations were met throughout the process. *Strongly DisagreeDisagreeNeither Agree Nor DisagreeAgreeStrongly Agree

I feel that Hanover® provided me the product solution I was looking for. *Strongly DisagreeDisagreeNeither Agree Nor DisagreeAgreeStrongly Agree

I am satisfied with Hanover's lead time and delivery process. *Strongly DisagreeDisagreeNeither Agree Nor DisagreeAgreeStrongly Agree

I am satisfied with the overall quality of the product I received. *Strongly DisagreeDisagreeNeither Agree Nor DisagreeAgreeStrongly Agree

If you would like to further explain any of your ratings above, please use the space provided below:

Did you know that we accept submissions of completed projects, both commercial and residential? We love to collaborate with designers and homeowners to create truly unique projects of distinction and to see those ideas become a reality. Click HERE for more information and to submit your finished project today!

ANSWER A FEW FINAL QUESTIONS:

Did you use Hanover's sample process or literature in your final product decision? *YesNo

Did you find Hanover's website to be informative and easy-to-use? *YesNo

Would you choose Hanover® Architectural Products again in the future, and why? *

Based on you interaction with Hanover's team, what are some strengths that our team and process brought to your project? *

Based on this project, is there anything that the Hanover® team could have done differently that would have benefited your project? *

Going forward, is there anything that can be improved upon regarding our customer care, quote process, sampling process, ordering process, and/or delivery. *

If you would like to leave any final comments or a testimonial, please do so below:

Please Note: By submitting information and media through this form, you give permission for Hanover^® Architectural Products to use any given information or media for promotional and marketing purposes. You also agree to be contacted via the email provided if Hanover^® deems it necessary.

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